Contact us
Trans Care BC is here to assist you. We look forward to hearing from you.
If you have questions or need help accessing gender-affirming care, our contact form is the best way to get in touch. It ensures we have all the info we need to answer your question!
Trans Care BC doesn't provide crisis support. If you are in crisis:
Call 9-1-1
Visit your nearest emergency room
Contact the BC Crisis Line (toll-free): 1-800-784-2433
If your inquiry is about education opportunities, research and partnership or media requests, see below to ensure that you direct your message to the correct person.
If you can't use our contact form, you can get in touch by phone or email.
- Toll-free: 1-866-999-1514
- Outside of BC: 604-675-3647
- Email: transcareteam@phsa.ca
Please note
The health navigation team will do their best to return your call or email within 5 to 10 business days. Please only contact us once. Our team responds to inquiries in the order in which they are received. Multiple calls and emails will not speed up our response time. If you have not received a reply from us in more than 10 business days, please reach out again.
Education, research & media
For inquiries around clinical support initiatives, email trans.edu@phsa.ca
For education training requests, download our Education Request Form.
Visit our Research & Partnership Opportunities page to learn more and access the request form.
Trans Care BC's communications team is available to assist with media enquiries. Call the media line at 778-867-7472 or visit the media inquiries page for more information.
Prevent Trans Care BC emails from being marked as spam
Due to Gmail account spam settings, emails from the health navigation team may go to your spam folder. Please check your spam folder if you have contacted us via email or are expecting an email reply.
Follow the steps below to set up your Gmail account to recognize emails from the health navigation team:
- Log in to your Gmail account
- Click the gear icon at the top right and then click “Settings”
- Go to "Filters and Blocked Addresses” and click "Create a New Filter"
- In the "Has the Words" section, type @phsa.ca to keep our emails out of your spam folder
- Click "Create Filter"
- Check the boxes "Never Send it to Spam” and "Also Apply Filter to Matching Messages"Click "Create Filter" again