Health navigators at Trans Care BC
Our health navigation team helps transgender, Two-Spirit and non-binary people in B.C. find information, access services and identify pathways to gender-affirming health care.
Before you contact us
Some of the information we provide people is already available on our website. Save yourself time by checking the links below before contacting us.
- How to find a doctor
- How to find a counsellor
- How to access hormone therapy
- How to access surgery
- How do referrals work
- Info for Indigenous people
- Info for newcomers & refugees
- How to change your ID
If you’re not able to find the answer to your question, we are here to assist you.
How to contact us
Using our contact form is the best way to get in touch. This ensures we have all the info we need to answer your question!
If you can't use our contact form, you can get in touch by phone or email.
- Phone: 1-866-999-1514
- Email: transcareteam@phsa.ca
The health navigation team will do their best to return your call or email within 5 to 10 business days.
How we can help
We can answer questions and provide information on the following topics:
- Gender-affirming health care (including hormone therapy and surgery) and wellness
- Gender exploration and gender transition
- Options and pathways for health care
- How to find gender-affirming primary care providers in your area
- Counselling options that may be suitable for your needs
- Peer support groups, parent peer support groups, networks and social opportunities
- Gender-affirming services and care providers and how to connect with them
- Resources and tools that help make spaces such as schools, sports teams and day cares more gender-affirming and inclusive
- Resources and support for parents, caregivers or family
- Recommended reading and online resources
For health care and service providers, we provide information on:
- Clinical consultation related to the delivery of gender-affirming care Processes through which a health care system cares for and supports an individual while recognizing and acknowledging their gender and expression.
- Clinical tools, job aides, resources, online learning and patient handouts
- Gender-affirming care processes and pathways in B.C.
About the health navigators
The Trans Care BC team includes health navigators and administrative support staff. The team works alongside service providers, agencies and communities to help people find care and support close to home, wherever possible.
We do not provide direct clinical care, care management or counselling services. However, we are happy to provide information about how to access services in your area that we know about. The health navigation team is not aware of all care options in the province; we welcome you to share resources you have found useful so we can improve our ability to support others.
Trans Care BC’s services are free of charge.