Dwivedi, Y.K., Kshetri, N., Hughes, L., Slade, E.L., Jeyaraj, A., Kar, A.K., Baabdullah, A.M., Koohang, A., Raghavan, V., Ahuja, M., Albanna, H., Albashrawi, M.A., Al-Busaidi, A.S., Balakrishnan, J., Barlette, Y., Basu, S., Bose, I., Brooks, L., Buhalis, D., Carter, L., et al. (2023). Opinion paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy. International Journal of Information Management, 71(102642).
This paper brings together opinions on the opportunities and challenges of transformative AI tools from 43 international expert across the fields of computer science, marketing, information systems, education, policy, hospitality and tourism, management, publishing and nursing. Key themes across the contributions included ChatGPT as a productivity enhancing tool, academia likely to experience some of the most disruptive effects, concerns about job losses, the potential misuse and abuse of AI, major limitations of genAI tools, the lack of regulatory templates, and future research directions. Based on these key themes, the authors propose 10 key research areas of transformative AI tools.
Fui-Hoon Nah, F., Zheng, R., Cai, J., Siau, K. & Chen, L. (2023). Generative AI and ChatGPT: Applications, challenges, and AI-human collaboration. Journal of Information Technology Case and Application Research, 25(3), 277-304.
Discusses key applications of generative AI in business, education, health care and content generation. The authors further discuss ethical, technological, regulatory and policy challenges with generative AI and the value of human-centered AI collaboration to guide the design and application of generative AI.
Provides an overview of genAI, discusses challenges and opportunities with genAI use, and provides best practices for genAI users in federal institutions related to protection of information, bias, quality, public servant autonomy, legal risks, distinguishing humans from machines, and environmental impacts. The guidance recommends assessing the risks of using genAI for different applications, and only use genAI in situations where the risks can be mitigated.
Provides a general overview of general AI and AI subtypes. Using ChatGPT as an example, the authors discuss opportunities of genAI use for text generation and advanced coding tasks, challenges related to bias, transparency, explainability, and data fabrication, and practical opportunities and regulatory challenges for use of genAI in health care.