Zoom Resources for Patients

Zoom is a cloud-based video conferencing service you can use to virtually meet with others. With Zoom, you can see, hear and speak with your health care team from the comfort of your home. We call this a Zoom virtual visit.
Using Zoom

How to get invited to a Zoom virtual visit

Before you can be invited to a virtual visit, your health care team will ask you some questions to see if this option is right for you. They will consider the following:

  • Do you have a reliable internet connection and a smartphone, tablet, or computer?
  • Are you comfortable with technology in general? (i.e. using email, or video conferencing)
  • Do you understand the possible risks of using digital communications?

After you let us know that you will be using Zoom, the health care team will email you an invitation to the appointment.

How to join

You can join your Zoom virtual visit using your computer, laptop, smartphone (iOS or Android), or tablet.

How to participate in a virtual visit using Zoom

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How to prepare for a virtual visit using Zoom on a computer

Join a Zoom virtual visit from a computer (PDF)

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How to prepare for a virtual visit using Zoom on a mobile device

Join a Zoom virtual visit from a smartphone or tablet (PDF)

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Resources

The Zoom Patient Manual provides information on how to use various functions within the Zoom platform. It also contains tips and best practices to help you get the most out of your virtual visit.

Some popular topics have been extracted from the manual to create quick reference guides below:

How to join

You can join your Zoom virtual visit using your computer, laptop, smartphone (iOS or Android), or tablet.

How to participate in a virtual visit using Zoom

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How to prepare for a virtual health visit using Zoom on a computer

Join a Zoom virtual visit from a computer (PDF)

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How to prepare for a virtual visit using Zoom on a mobile device

Join a Zoom virtual visit from a smartphone or tablet (PDF)

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Privacy and Security

Your provider must obtain your permission (consent) before conducting a virtual visit. You will be asked to provide your consent verbally or digitally. You will also receive information about the risks of using digital communications.

The list of risks is available in ten languages: English; Arabic; simplified Chinese; traditional Chinese; Farsi; French; Korean;   Punjabi; Spanish and Vietnamese.

How is my privacy protected?

Your virtual visit follows the same policies and procedures for in-person medical care. The policies follow the B.C. Freedom of Information and Protection of Privacy Act (FIPPA). Only those health care providers involved in your care are allowed to see or hear your personal health information.

When you consent to receive care through virtual health, your personal information will be collected directly from you for the purpose of providing you with that care. If you have any questions about the collection of this personal information, don't hesitate to get in touch with PHSA Information Access & Privacy Services at privacy@phsa.ca.

This information is being collected by PHSA under the authority of sections 26(c) and 26(e) of FIPPA.


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