Employee Records and Benefits is accountable for services related to employee onboarding, life events (leaves, retirements and terminations), records management (data changes and maintenance of qualifications and licences), document management (electronic employee files, employee verification letters), audits (data and benefit carrier reconciliation) and reports for Providence Health Care, the Provincial Health Services Authority and Vancouver Coastal Health.
Employee Records and Benefits supports up to 60,000 employees (hire to retire) and receives an average of 4,000 calls and 5,000 emails through the Customer Contact Centre every month.
Through the Customer Contact Centre, the Employee Records and Benefits team works with health authority employees, managers and health authority Human Resources departments. The team also liaises with benefit providers and pension plan advisors.
Use the contact information below to reach Employee Records and Benefits with questions on topics including
- Employee assistance with benefits, name changes, employment verification letters, LTD and leaves
- Manager assistance with employee data inquiries, eForms and staff transfers
Escalations
- Employees: Send an email to
employeeRBsupport@phsa.ca and include your name, employee ID, Health Authority, contact information and existing ticket number (if applicable).
- Managers: Send an email to
managerRBsupport@phsa.ca and include your name, employee ID, Health Authority, contact information and existing ticket number (if applicable).
Please note: Health authority employees can find more information about Employee Records and Benefits services on their health authority intranet site.
