Virtual Health Technical Support Services

Your positive experience is our top priority. Virtual Health Technical Support Services is committed to making your Telehealth experiences as straightforward and seamless as possible.

Virtual Health Technical Support Services is situated within the Information Management / Information Technology Services (IMITS) department. From helping you book a session, to providing you with on-demand troubleshooting, our team of coordinators, schedulers and technical analysts will support you every step of the way. We will help you:

Coordinate room logistics (e.g. arrange for health care staff to be present to operate clinical peripherals, etc.)
Schedule events
Troubleshoot technical issues, if necessary

Booking a session

I work within a health authority

Book the rooms at your requested sites
Complete the Video Conference Online Request Form
For more connection options available Skype for Business and Zoom for Healthcare please see Virtual Health Technical Support Services or email VirtualHealthTechnicalSupport@phsa.ca
Record a session Consent to Record Form

I work outside the health authority network

Book the rooms at your requested sites
Complete a Video Conference Request Form.pdf

After submitting a request form, you can expect a response from our team. A scheduler will work with you to ensure the successful delivery of video conferencing services; a needs assessment and additional information may be necessary.

Need interpreter or language services?

Interpreter and language services are available through

Provincial Language Service (PLS).

To book language services, visit PLS Secure Booking System or call 1-877-228-2557.

Locations

For the most accurate and current information regarding video conferencing services within the facilities please contact the appropriate health authority.

Troubleshooting

On-demand technical support is just a phone call away.

Phone: 604-297-8777 option 1
Toll-free (BC): 1-866-966-4347

Technical Support can assist you with:

Answering questions about equipment and software requirements
Testing equipment and connections prior to a video conference
Troubleshooting technical issues the day-of or during a video conference
Extending the duration of a video conference, should it require more time (and participants’ room schedules permit it).

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Virtual Health Technical Support Services

I work within a health authority

I work outside the health authority network

Need interpreter or language services?

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