Work Tools & Pay Advice

Resources and links for working remotely (via Citrix), webmail, PeopleSoft, POD and PHSA pay advice.

Remote access

You must have a remote access token to use the portal. Your supervisor needs to approve this request.

Login to Citrix

Use your regular login information and the Microsoft Authenticator app. (Microsoft Authenticator instructions (PDF))

Request remote access

See the steps to request access in the top 5 things to know about Citrix< (PDF).

Help with remote access

If you are working remotely and need help with Citrix, contact the service desk:

Email: servicedesk@phsa.ca
Phone: 604-675-4299 or 1-888-675-4299

Tips for working from home

For those staff working remotely via Citrix Remote Access, you may notice your remote access desktop is not the same as your desktop at work.

Once you login and access Microsoft Office Desktop:

You will have access to: Microsoft Office suite, health authority web applications and personal files on your home drive
You will not have access to your personal desktop shortcuts or shared network drives.

Read the Mapping Network Drives When Remote guide (open when in Citrix), if you need access to other shared network drives.

If you need additional assistance, email the IMITS Service Desk at servicedesk@phsa.ca. Please have your network drive path information ready (a screenshot, if possible).

Additional help guides

Work tools

POD

POD, PHSA on Demand, is PHSA's staff intranet site.

If you are outside the network, you will be prompted to:

Login with your PHSA account (ex. phsabc\username + password)
Approve the login with the Microsoft Authenticator app. Read the multifactor authentication instructions to learn how to download and register the app.

LearningHub

LearningHub is PHSA’s course registry and learning management system. Login to LearningHub from home or any internet connection, using your regular login information.

Self-Service Password Reset tool

Effective February 2023, there is a new Self-Service Password Reset tool. To register or reset your password using the new tool, please visit passwordreset.healthbc.org.

If you are not registered for the new tool, but you previously registered with the old SSPR tool and need to reset your password, please visit mypassword.healthbc.org.

Online meetings

For team meetings and corporate use, Skype for Business is our preferred video conferencing service, licensed and supported by IMITS. It offers instant messaging and videoconferencing, and allows participants to share content on their desktops, such as documents and presentations.

Basic and standard Skype accounts

Basic version

Basic Skype is available for all staff with a health authority network account.

It allows you to:

Instant message and display your online presence
Join calls with video/audio using a headset and computer
Host Skype for Business meetings for internal users

Standard version

You need to request Skype standard functionality .

It allows you to:

Instant message and display your online presence
Join calls with video/audio using a headset and computer
Host meetings Skype for Business meetings for internal users.
Invite EXTERNAL users to join via traditional TELEPHONE/MOBILE PHONE.

Zoom

If you are using ZOOM software for team meetings and corporate use, at a minimum please follow these privacy and security tips (PDF).

For health professionals, please visit this page for information about accessing ZOOM for Healthcare.

Voicemail

The majority of PHSA sites use the Cisco phone system. For quick tips on accessing your voicemail from off-site and main menu shortcuts, view this voicemail help guide. Note: this guide does not apply to C&W's phone system or the Cisco system used in Prince George, Kelowna and Victoria. We do not have guides for those at this time.

PeopleSoft

Links below are only accessible via a health authority-networked computer or via Citrix.

PeopleSoft login
Resource pages: expense claim, ePro and Manager's Desktop

PeopleSoft is an application that manages:

expense claims
ePro (online ordering)
process people-related transactions via manager's desktop

Workforce Management (WFM)

WFM allows employees to schedule work hours and absences. Designated staff can schedule and approve hours.

Login to WFM

Self-serve staff:

Managers:

WFM Login for managers
BCEHS WFM login for managers, unit chiefs and supervisors

Accessing off-site: enter your network domain before entering your username and password. For example: phsabc\username. Your WFM password is the same as your PHSA (or BCEHS) network password.

Visit the WFM POD page or BCEHS WFM intranet page to find online eLearning courses and learn more about WFM.

Questions?

Contact Workforce Central via workforcecentral@phsa.ca or call

604-875-7181 (Option 5) between the hours of 8 a.m. and 5 p.m, Monday to Friday.

Pay advice

View, save or print your pay stub from the comfort of your home, or from anywhere within Canada or the continental United States.

Access your pay advice

Enter your Domain\username and use your corresponding password. (e.g. phsabc\username)

When you're done, ensure that you completely close your web browser (not just the paperless pay advice tab) after you have logged out of your pay advice.

For security reasons, we recommend that you do not use a public computer for checking your private and confidential pay advice.

If you are accessing inside the PHSA network (e.g., from your workstation), no further login will be required.

Need help?

If you are experiencing problems viewing your paperless pay advice or need technical support (passwords and network access issues), please call the service desk: 604-675-4299 / 1-888-675-4299.

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COVID-19 Resources for Staff

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Getting IMITS help

Visit the IMITS self-service portal (network access required)
Email servicedesk@phsa.ca
Call the PHSA service desk at 604-675-4299 or 1-888-675-4299

BCEHS staff:

Call BCEHS helpdesk at 250-953-3500 or 1-877-744-0443
Email help@bcehs.ca

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Email

Outlook Online: for staff whose email has been migrated to Outlook Online. Use your regular login information. and the Microsoft Authenticator app. (Microsoft Authenticator instructions)
PHSA webmail: for staff whose email has not yet migrated, use your regular login information and the Microsoft Authenticator app. (Microsoft Authenticator instructions)

Reset my password

Forgot your password? Reset it using the Self-Service Password Reset tool.
If you need help, call 604-297-9200 to get a new password

Report an absence

The PHSA Employee Absence Reporting Line (PEARL) is the one central phone line that employees must call to report their absences from work. This includes an absence for illness, workplace injury/incident or other reasons.